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CASE STUDY · AI AGENT · WEB APP

AI Booking CRM and Dispatch System for a Travel Agency

A transfer company was running on WordPress and a shared Google Sheet. We built an admin app, a driver app and an AI that reads supplier emails and creates the bookings.
TG CRM case study
2 apps
Office and driver, one system
AI
Reads supplier emails
GPS
Arrival photo as proof

Client:

Transfers Georgia

Industry:

Transport and tourism

Year:

2026

Stack:

Supabase, Gemini AI, Gmail, Google Maps, Google Sheets API, WhatsApp
THE PROBLEM

The problem

Transfers Georgia had outgrown WordPress and a shared Google Sheet. Bookings arrived as supplier emails and had to be copied in by hand. Tour itineraries sat inside long email threads, so changes and cancellations could slip through. The office and the drivers did not always see the same booking.
The goal was simple: no missed pickups, and a clear record of every trip and every lari.
THE SOLUTION

What we built

One connected system around the whole lead pipeline. It imports leads, stores them in a CRM, sends personalized first messages, reads the replies and follows up when nobody answers.

Desktop view
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TG crm dashboard 1
Mobile view
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TG CRM admin app
HOW IT WORKS

How it works

01

Booking email

A supplier emails a booking and the office adds the ORDER label in Gmail.
02

AI reads it

Gemini creates the booking by itself, tours with their full itinerary included.
03

Dispatch

The office checks the booking and picks a driver in a few taps. The driver gets a WhatsApp link.
04

On the road

The driver confirms, taps on the way, takes an arrival photo with GPS and marks it done.
Admin app
TG CRM admin app
Driver app
TG CRM driver app
THE RESULT

What changed

  • Every lead in one place, with its full history
  • First messages go out the same day a lead arrives
  • Nobody tracks follow-ups by hand anymore
  • The team only steps in when a lead is ready to talk

Losing leads between tools?

The same system works for agencies, clinics, real estate teams and any business that sells through conversations.

Talk to us about it
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