Transfers Georgia, a travel agency in Tbilisi, now has an AI chat on its website. Visitors describe their trip and get a day-by-day itinerary, which the team reviews before booking.
Gemini
Powers the chat
Day-by-day
Itineraries
Human
Reviews every booking
Client:
Transfers Georgia
Industry:
Travel & Transfers
Year:
2026
Stack:
Gemini API, custom WordPress plugin
THE PROBLEM
The problem
Every traveler who contacted Transfers Georgia wanted something different. Helping each one by hand took a lot of agent time. Many visitors were still in early planning and needed guidance before they became serious leads. The agency wanted to answer visitors instantly and cut repetitive consultations.
Agents spent time guiding visitors who were not ready to book.
THE SOLUTION
What we built
One connected system around the whole lead pipeline. It imports leads, stores them in a CRM, sends personalized first messages, reads the replies and follows up when nobody answers.
Desktop view
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Mobile view
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HOW IT WORKS
How it works
01
AI chat
Visitors enter their details and answer the assistant’s questions about their trip.
02
Itinerary
Gemini writes a day-by-day itinerary with routes, based on the agency’s own policies and data.
03
Email to team
The details and itinerary are emailed to the Transfers Georgia team automatically.
04
Human review
A travel agent reviews the itinerary, contacts the customer and closes the booking.
AI assistant on the website
Lead email sent to the agency
THE RESULT
What changed
Every lead in one place, with its full history
First messages go out the same day a lead arrives
Nobody tracks follow-ups by hand anymore
The team only steps in when a lead is ready to talk
Losing leads between tools?
The same system works for agencies, clinics, real estate teams and any business that sells through conversations.